Returns
Our return policy lasts 30 days from the date of delivery. After 30 days, we cannot offer a refund.
To qualify for a return:
The item must be unused, uninstalled, and in the same condition received
The unit must be returned in original packaging with all seals intact
Important:
- If the package has been opened or the unit installed, a 25% restocking fee will apply
- Returns must be authorized before shipping
- Items damaged or modified by the customer are not eligible for return
- The customer is responsible for all return shipping costs
- The customer is responsible for customs clearance, duties, taxes, brokerage fees, and any other charges related to the return shipment
- Any unpaid customs or carrier charges may be deducted from the refund
To request a return, contact info@fixecm.com with your order number and reason for return.
Return Address:
FixECM
Receiver: Jason
7015 Ordan Dr Unit 14
Mississauga, ON L5T 1Y2
Canada
Phone: 647-247-8555
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
Refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Shipping costs are non-refundable
Warranty
All FixECM products include a 90 days limited warranty from the purchase date.
The warranty covers internal hardware defects or module failure not caused by misuse or improper installation.
The warranty does not cover:
Incorrect installation
Water, corrosion, or physical damage
Burnt components caused by vehicle issues
Any modification or tampering
All warranty claims are subject to inspection.
Contact
📧 info@fixecm.com
📞 647-247-8555