Returns
Our return policy lasts 30 days from the date of delivery. After 30 days, we cannot offer a refund or exchange.
To qualify for a return:
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The item must be unused, uninstalled, and in the same condition received
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The unit must be returned in original packaging with all seals intact
Important:
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If the package has been opened or the unit installed, a 25% restocking fee will apply
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Returns must be authorized before shipping
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Items damaged, modified by the customer are not eligible for return
To request a return, contact info@fixecm.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
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Refunds are processed within 5–7 business days
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Refunds are issued to the original payment method
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Shipping costs are non-refundable
Warranty
All FixECM products include a 1-year limited warranty from the purchase date.
The warranty covers internal hardware defects or module failure not caused by misuse or improper installation.
The warranty does not cover:
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Incorrect installation
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Water, corrosion, or physical damage
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Burnt components caused by vehicle issues
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Any modification or tampering
All warranty claims are subject to inspection.
Contact
📧 info@fixecm.com
📞 647-247-8555 (Canada) | 1-800-915-5566(Toll-Free)